By accessing and using the services offered by Afiya Wellness, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully.

1. Appointments & Cancellations

• Appointments can be made online, via phone, or in person.
• We kindly ask for at least 24 hours’ notice for cancellations or rescheduling.
• Late cancellations or no-shows may be subject to a cancellation fee.

2. Payment & Pricing

• All prices are quoted in Ringgit Malaysia (RM) and are inclusive of SST (where applicable).
• Payment is required at the time of service. We accept cash, credit/debit cards, and e-wallets.
• Prices and promotions are subject to change without prior notice.

3. Packages & Promotions

• Packages are valid for the duration stated at the time of purchase.
• Promotions are non-transferable and cannot be exchanged for cash or combined with other offers unless stated.
• Refunds for unused package sessions are not allowed unless due to medical reasons (supporting documents required).

4. Health & Safety

• Please inform our staff of any medical conditions, allergies, or injuries before treatment.
• Afiya Wellness reserves the right to refuse service if a treatment is deemed unsuitable for the client’s health condition.
• We follow strict hygiene and safety protocols to ensure a clean and safe environment.

5. Age Policy

• Clients under 18 must be accompanied by a parent or legal guardian and may be restricted from certain treatments.

6. Conduct

• We strive to maintain a respectful and relaxing environment for all clients.
• Any abusive, inappropriate, or disruptive behaviour will not be tolerated and may result in service refusal.

7. Liability

• Afiya Wellness is not liable for any loss, damage, or injury resulting from the misuse of our facilities or failure to follow aftercare advice.
• Clients accept all risks associated with treatments undertaken.

8. Personal Belongings

• Please take care of your personal belongings. Afiya Wellness is not responsible for any lost or damaged items.

9. Privacy

• Personal information provided during bookings or treatments is handled in accordance with our Privacy Notice.
• We do not share your personal data with third parties except as necessary to provide our services or comply with legal obligations.

10. Changes to Terms

• Afiya Wellness reserves the right to amend these Terms & Conditions at any time. The updated version will be posted at our centre and on our website.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us at:

Afiya Wellness
[Insert Address]
[Insert Phone Number]
[Insert Email Address]